Dawes, Jillian : rechercher sur Z-Library

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1

Acquiring and retaining customers in UK banks: An exploratory study

Jillian Dawes Farquhar, Tracy Panther

Journal:

Journal of Retailing and Consumer Services

Année:

2008

Langue:

english

Fichier:

PDF, 206 KB

english, 2008

2

Branding in UK banks and building societies: a relationship approach

Farquhar, Jillian Dawes

Journal:

Journal of Strategic Marketing

Année:

2011

Langue:

english

Fichier:

PDF, 133 KB

english, 2011

3

Modeling Airline Crisis Management Capability: Brand attitude, brand credibility and intention

Hsiu-Ying Kao, Grace, Wang, Stephen W., Farquhar, Jillian Dawes

Journal:

Journal of Air Transport Management

Année:

2020

Fichier:

PDF, 617 KB

2020

4

The influence of customer perceptions on financial performance in financial services

Liang, Chiung‐Ju, Wang, Wen‐Hung, Dawes Farquhar, Jillian

Journal:

International Journal of Bank Marketing

Année:

2009

Langue:

english

Fichier:

PDF, 334 KB

english, 2009

5

Disloyalty: a closer look at non‐loyals

Rowley, Jennifer, Dawes, Jillian

Journal:

Journal of Consumer Marketing

Année:

2000

Langue:

english

Fichier:

PDF, 92 KB

english, 2000

6

Putting it right: service failure and customer loyalty in UK banks

Jones, Henry, Dawes Farquhar, Jillian

Journal:

International Journal of Bank Marketing

Année:

2007

Langue:

english

Fichier:

PDF, 184 KB

english, 2007

7

The waiting experience: towards service quality in the leisure industry

Dawes, Jillian, Rowley, Jennifer

Journal:

International Journal of Contemporary Hospitality Management

Année:

1996

Langue:

english

Fichier:

PDF, 148 KB

english, 1996

8

The more, the merrier? An exploratory study into managing channels in UK financial services

Farquhar, Jillian Dawes, Panther, Tracy

Journal:

The International Review of Retail Distribution and Consumer Research

Année:

2007

Langue:

english

Fichier:

PDF, 284 KB

english, 2007

9

Merger as a Trigger for Cultural Change in the Retail Financial Services Sector

Ian, Brooks, JILLIAN, DAWES

Journal:

Service Industries Journal

Année:

1999

Langue:

english

Fichier:

PDF, 777 KB

english, 1999

10

Collective movements, leadership and consensus costs at reunions in spotted hyaenas

Smith, Jennifer E., Estrada, Jillian R., Richards, Heather R., Dawes, Stephanie E., Mitsos, Kari, Holekamp, Kay E.

Journal:

Animal Behaviour

Année:

2015

Langue:

english

Fichier:

PDF, 671 KB

english, 2015

11

Retaining customers in UK financial services: The retailers' tale

Farquhar, Jillian Dawes

Journal:

Service Industries Journal

Année:

2005

Langue:

english

Fichier:

PDF, 105 KB

english, 2005

12

Enhancing the customer experience: contributions from information technology

Dawes, Jillian, Rowley, Jennifer

Journal:

Management Decision

Année:

1998

Langue:

english

Fichier:

PDF, 178 KB

english, 1998

13

Negative evaluations of service quality ‐ a framework for identification and response

Dawes, Jillian, Rowley, Jennifer

Journal:

Journal of Marketing Practice Applied Marketing Science

Année:

1999

Langue:

english

Fichier:

PDF, 182 KB

english, 1999

14

Contact management and customer loyalty

Jones, Henry, Farquhar, Jillian Dawes

Journal:

Journal of Financial Services Marketing

Année:

2003

Langue:

english

Fichier:

PDF, 133 KB

english, 2003

15

Consumer responses to dissatisfaction with financial service providers: An exploration of why some stay while others switch

Panther, Tracy, Farquhar, Jillian Dawes

Journal:

Journal of Financial Services Marketing

Année:

2004

Langue:

english

Fichier:

PDF, 133 KB

english, 2004

16

‘Key Account Management in Financial Services’

Jillian Dawes Farquhar

Journal:

Journal of Financial Services Marketing

Année:

2005

Langue:

english

Fichier:

PDF, 75 KB

english, 2005

17

Zinc Complexes of Piperazinyl-Derived Aminephenolate Ligands: Synthesis, Characterization and Ring–Opening Polymerization Activity

Nduka Ikpo, Lisa N. Saunders, Jillian L. Walsh, Jennifer M. B. Smith, Louise N. Dawe, Francesca M. Kerton

Journal:

European Journal of Inorganic Chemistry

Année:

2011

Langue:

english

Fichier:

PDF, 762 KB

english, 2011

18

Zinc Complexes of Piperazinyl-Derived Aminephenolate Ligands: Synthesis, Characterization and Ring–Opening Polymerization Activity (Eur. J. Inorg. Chem. 35/2011)

Nduka Ikpo, Lisa N. Saunders, Jillian L. Walsh, Jennifer M. B. Smith, Louise N. Dawe, Francesca M. Kerton

Journal:

European Journal of Inorganic Chemistry

Année:

2011

Langue:

english

Fichier:

PDF, 7.28 MB

english, 2011

19

Greetings promote cooperation and reinforce social bonds among spotted hyaenas

Jennifer E. Smith, Katherine S. Powning, Stephanie E. Dawes, Jillian R. Estrada, Adrienne L. Hopper, Stacey L. Piotrowski, Kay E. Holekamp

Journal:

Animal Behaviour

Année:

2011

Langue:

english

Fichier:

PDF, 495 KB

english, 2011

20

Customer loyalty – a relevant concept for libraries?

Rowley, Jennifer, Dawes, Jillian

Journal:

Library Management

Année:

1999

Langue:

english

Fichier:

PDF, 133 KB

english, 1999

21

Marketing information systems in smaller building societies

Kitchen, Philip J., Dawes, Jillian F.

Journal:

International Journal of Bank Marketing

Année:

1995

Langue:

english

Fichier:

PDF, 179 KB

english, 1995

22

Retaining customers in traditional retail financial services: interviewing 'les responsables'

Dawes Farquhar, Jillian

Journal:

The International Review of Retail Distribution and Consumer Research

Année:

2003

Langue:

english

Fichier:

PDF, 127 KB

english, 2003

23

Retention sans frontieres: issues for financial service retailers

Dawes, Jillian, Swailes, Stephen

Journal:

International Journal of Bank Marketing

Année:

1999

Langue:

english

Fichier:

PDF, 265 KB

english, 1999

24

Customer retention in retail financial services: an employee perspective

Dawes Farquhar, Jillian

Journal:

International Journal of Bank Marketing

Année:

2004

Langue:

english

Fichier:

PDF, 210 KB

english, 2004

25

International explorer expatriate survey

Dawes Farquhar, Jillian

Journal:

International Journal of Bank Marketing

Année:

2009

Langue:

english

Fichier:

PDF, 167 KB

english, 2009

26

To have and to hold: managing channels in UK high street financial services

Blythe, Jim, Dawes Farquhar, Jillian, Panther, Tracy, Tiu Wright, Len

Journal:

Qualitative Market Research / An International Journal

Année:

2008

Langue:

english

Fichier:

PDF, 87 KB

english, 2008

27

Customer information systems and competitive advantage: a case study of a top ten building society

Dawes, Jillian, Worthington, Steve

Journal:

International Journal of Bank Marketing

Année:

1996

Langue:

english

Fichier:

PDF, 160 KB

english, 1996

28

Corrigendum to “Collective movements, leadership and consensus costs at reunions in spotted hyaenas” [Animal Behaviour 105 (2015) 187–200]

Smith, Jennifer E., Estrada, Jillian R., Richards, Heather C., Dawes, Stephanie E., Mitsos, Kari, Holekamp, Kay E.

Journal:

Animal Behaviour

Année:

2016

Langue:

english

Fichier:

PDF, 145 KB

english, 2016

29

Postmodern marketing: research issues for retail financial services

Dawes, Jillian, Berman Brown, Reva

Journal:

Qualitative Market Research / An International Journal

Année:

2000

Langue:

english

Fichier:

PDF, 221 KB

english, 2000

30

Editorial – Consumers and consumption: The opportunities and challenges of meeting consumers' aspirations

Jillian Dawes Farquhar,Richard Lowrie

Journal:

Journal of Financial Services Marketing

Année:

2004

Langue:

english

Fichier:

PDF, 81 KB

english, 2004

31

‘Who Stole My Customer?? Winning Strategies for Creating and Sustaining Customer Loyalty’

Jillian Dawes Farquhar

Journal:

Journal of Financial Services Marketing

Année:

2005

Langue:

english

Fichier:

PDF, 68 KB

english, 2005

32

Working up a debt: students as vulnerable consumers

Robson, Julie, Farquhar, Jillian Dawes, Hindle, Christopher

Journal:

Journal of Marketing for HIGHER EDUCATION

Année:

2017

Langue:

english

Fichier:

PDF, 1.46 MB

english, 2017

33

False Discovery Rates When Engaging in Skill Versus Performance Deficit Analysis for Academic Instructional Planning

Solomon, Benjamin G., Dawes, Jillian M., Duhon, Gary J., Poncy, Brian C.

Journal:

Assessment for Effective Intervention

Année:

2018

Langue:

english

Fichier:

PDF, 289 KB

english, 2018

34

Explicating the resource integration process during self-service socialisation: Conceptual framework and research propositions

van Tonder, Estelle, Saunders, Stephen Graham, Farquhar, Jillian Dawes

Journal:

Journal of Business Research

Année:

2020

Fichier:

PDF, 332 KB

2020

35

Precision of Single-Skill Math CBM Time-Series Data: The Effect of Probe Stratification and Set Size

Solomon, Benjamin G., Payne, Lexy L., Campana, Kayla V., Marr, Erin A., Battista, Carmela, Silva, Alex, Dawes, Jillian M.

Journal:

Journal of Psychoeducational Assessment

Année:

2019

Langue:

english

Fichier:

PDF, 319 KB

english, 2019

36

Entrepreneurship via social networks â âconnected womanâ in Lebanon

Lichy, Jessica, Farquhar, Jillian Dawes, Kachour, Maher

Journal:

Qualitative Market Research: An International Journal

Année:

2020

Fichier:

PDF, 591 KB

2020